Trauma-Informed Community Crisis-Response Technician

Bowery Residents' Committee; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and dental insurance starting

Vacation & holidays

403(b) retirement plan with employer-m

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

Bowery Residents' Committee in New York City seeks a Community Technician to provide a steady, compassionate presence for residents experiencing homelessness, including crisis moments and transitions.

This full-time frontline role emphasizes trauma-informed care, de-escalation, and safety, with training provided and opportunities for growth into case management. Shifts include mornings, evenings, and overnights, with mandatory overtime; benefits start Day One.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Empathy

Calm under pressure

Basic computer proficiency

Willingness to obtain certifications

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York City seeks a Community Technician to provide a steady, compassionate presence for residents experiencing homelessness, including crisis moments and transitions.

This full-time frontline role emphasizes trauma-informed care, de-escalation, and safety, with training provided and opportunities for growth into case management. Shifts include mornings, evenings, and overnights, with mandatory overtime; benefits start Day One.