Trauma-Informed Crisis Response Technician

brc; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health and dental insurance starting A

3+ weeks vacation

12 holidays

403(b) retirement plan with employer  

Tuition assistance

Paid training opportunities

Flexible Spending Accounts

Staff wellbeing

Job summary

Community Technician at BRC provides frontline, crisis-informed support to individuals experiencing homelessness in a high-demand, 24/7 program. You’ll help maintain a safe, respectful environment, respond to crises, and document incidents while staying compassionate and professional.

The role emphasizes trauma-informed care, de-escalation, and meeting basic needs. Training is provided, with opportunities for advancement and certifications such as CPR/First Aid and Narcan.

Qualifications

• High School diploma or GED is required.
• Excellent communication and basic computer skills are essential.
• Ability to stay calm under pressure and maintain boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer literacy

Calm under pressure

Professional boundaries

Education

High School diploma or GED

Job description

Community Technician at BRC provides frontline, crisis-informed support to individuals experiencing homelessness in a high-demand, 24/7 program. You’ll help maintain a safe, respectful environment, respond to crises, and document incidents while staying compassionate and professional.

The role emphasizes trauma-informed care, de-escalation, and meeting basic needs. Training is provided, with opportunities for advancement and certifications such as CPR/First Aid and Narcan.