Crisis-Response Community Technician - Trauma-Informed Care

brc; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Paid training opportunities

Flexible Spending Accounts

Job summary

BRC is hiring a Community Technician to serve individuals experiencing homelessness in a 24/7 program. The role emphasizes trauma-informed care, crisis response, and front-line assessment while maintaining dignity and security on-site.

Responsibilities include monitoring, de-escalation, documentation, and coordination of safety protocols. Training, certifications, and advancement paths are provided within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Empathy

Communication

Calm under pressure

Basic computer skills

Judgment

Education

High School diploma or GED

Tools

Security Guard license

Food Handler Certificate

Job description

BRC is hiring a Community Technician to serve individuals experiencing homelessness in a 24/7 program. The role emphasizes trauma-informed care, crisis response, and front-line assessment while maintaining dignity and security on-site.

Responsibilities include monitoring, de-escalation, documentation, and coordination of safety protocols. Training, certifications, and advancement paths are provided within a mission-driven team.