Trauma-Informed Community Technician | Day Shift

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health and dental insurance starting:

3+ weeks vacation

12 holidays

403(b) retirement plan with employer

Tuition assistance

Paid training

Job summary

Bowery Residents' Committee, Inc. is seeking a Community Technician for a full-time role in New York. The position supports individuals experiencing homelessness, providing crisis-response, case management pathways, and ongoing safety for residents.

The role emphasizes trauma-informed care and professional boundaries with residents during shifts. Responsibilities include monitoring, de-escalation, documentation, and collaboration with the team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan - training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer literacy

Calm under pressure

Education

High School diploma or GED

Job description

Bowery Residents' Committee, Inc. is seeking a Community Technician for a full-time role in New York. The position supports individuals experiencing homelessness, providing crisis-response, case management pathways, and ongoing safety for residents.

The role emphasizes trauma-informed care and professional boundaries with residents during shifts. Responsibilities include monitoring, de-escalation, documentation, and collaboration with the team.