Trauma‑Informed Community Technician – Crisis Support

Bowery Residents' Committee; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

3+ weeks vacation + holidays + sick/p?

403(b) retirement plan with employer‑匹

Tuition assistance and paid training

Flexible Spending Accounts

Mission-driven team

Job summary

Bowery Residents' Committee is seeking a Community Technician in New York, NY. This full-time role supports individuals experiencing homelessness, providing safety, crisis intervention, and daily care within a structured program.

You will monitor environments, engage residents with trauma-informed techniques, document incidents, and assist with meals and safety procedures. Training opportunities and certifications are provided.

Qualifications

• High School diploma or GED required.
• Willingness to obtain required certifications (e.g., First Aid/CPR).
• Experience with homelessness, mental health, or substance use populations preferred.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed approach

De-escalation techniques

Strong communication

Calm under pressure

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

Bowery Residents' Committee is seeking a Community Technician in New York, NY. This full-time role supports individuals experiencing homelessness, providing safety, crisis intervention, and daily care within a structured program.

You will monitor environments, engage residents with trauma-informed techniques, document incidents, and assist with meals and safety procedures. Training opportunities and certifications are provided.