Trauma-Informed Community Support Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan

Tuition assistance

Paid training opportunities

Flexible Spending Accounts

Job summary

Bowery Residents' Committee is looking for a Community Technician to provide frontline support in a 24/7 program, delivering trauma-informed care and crisis assistance to individuals experiencing homelessness. You’ll monitor safety, assist with crisis response, and document incidents while remaining calm under pressure.

Join a mission-driven team offering training, tuition assistance, and benefits from Day One to support staff wellbeing and professional growth.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Education

High School diploma or GED

Job description

Bowery Residents' Committee is looking for a Community Technician to provide frontline support in a 24/7 program, delivering trauma-informed care and crisis assistance to individuals experiencing homelessness. You’ll monitor safety, assist with crisis response, and document incidents while remaining calm under pressure.

Join a mission-driven team offering training, tuition assistance, and benefits from Day One to support staff wellbeing and professional growth.