Crisis-Response Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

403(b) retirement plan with employer-m

Tuition assistance and paid training

Flexible Spending Accounts

Staff wellbeing support

Job summary

Bowery Residents' Committee in New York seeks a Community Technician to provide frontline support to individuals experiencing homelessness. This full-time role emphasizes trauma-informed care, crisis intervention, and maintaining a safe environment across shifts.

The position offers training, certifications, tuition assistance, and opportunities to grow within the organization, with a commitment to staff wellbeing and a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Empathy

Calm under pressure

Judgment

Education

High School diploma or GED

Tools

First Aid/CPR training

Job description

Bowery Residents' Committee in New York seeks a Community Technician to provide frontline support to individuals experiencing homelessness. This full-time role emphasizes trauma-informed care, crisis intervention, and maintaining a safe environment across shifts.

The position offers training, certifications, tuition assistance, and opportunities to grow within the organization, with a commitment to staff wellbeing and a mission-driven team.