Trauma-Informed Community Technician - Crisis Support

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance starting Day One

3+ weeks vacation

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Job summary

BOWERY RESIDENTS' COMMITTEE (BRC) seeks a Community Technician to maintain a safe, supportive residential environment across our 24/7 program. This hands-on role requires empathy, sound judgment, and the ability to respond to crises.

The position offers trauma-informed care experience, access to BRC-sponsored certifications, and clear pathways to leadership within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation techniques

Crisis intervention

Communication skills

Basic computer proficiency

Calm under pressure

Education

High School diploma or GED

Tools

First Aid/CPR training

Job description

BOWERY RESIDENTS' COMMITTEE (BRC) seeks a Community Technician to maintain a safe, supportive residential environment across our 24/7 program. This hands-on role requires empathy, sound judgment, and the ability to respond to crises.

The position offers trauma-informed care experience, access to BRC-sponsored certifications, and clear pathways to leadership within a mission-driven team.