Trauma-Informed Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance (Day One)

Vacation & holidays

403(b) retirement plan with employer匹

Tuition assistance

Flexible Spending Accounts

Job summary

Bowery Residents' Committee (BRC) is seeking a Community Technician to maintain a safe residential environment and provide crisis-informed support to individuals experiencing homelessness. This full-time role involves rounds, de-escalation, and documenting incidents in a 24/7 program environment.

No prior shelter experience is required; training is provided. Benefits include health insurance, paid time off, and opportunities for professional development.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Basic computer proficiency

Calm under pressure

Education

High School diploma or GED

Job description

Bowery Residents' Committee (BRC) is seeking a Community Technician to maintain a safe residential environment and provide crisis-informed support to individuals experiencing homelessness. This full-time role involves rounds, de-escalation, and documenting incidents in a 24/7 program environment.

No prior shelter experience is required; training is provided. Benefits include health insurance, paid time off, and opportunities for professional development.