Trauma-Informed Community Technician

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance and paid training

Job summary

BRC - Bowery Residents' Committee, Inc. in Manhattan, New York, is seeking a Community Technician to provide frontline support for individuals experiencing homelessness, including crisis moments, safety, and daily operations.

This is a full-time role (37.5 hours/week) with 7am-3:30pm shifts Sunday through Thursday likely, and mandatory overtime. Training, certifications, and advancement opportunities are provided.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation techniques

First Aid/CPR

Narcan training

Bilingual (preferred)

Education

High School diploma or GED

Tools

Basic computer skills

Job description

BRC - Bowery Residents' Committee, Inc. in Manhattan, New York, is seeking a Community Technician to provide frontline support for individuals experiencing homelessness, including crisis moments, safety, and daily operations.

This is a full-time role (37.5 hours/week) with 7am-3:30pm shifts Sunday through Thursday likely, and mandatory overtime. Training, certifications, and advancement opportunities are provided.