Community Technician - Crisis Response & Support (24/7)

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting Day One

Dental insurance starting Day One

3+ weeks vacation + holidays + sick/pv

Job summary

Bowery Residents' Committee (BRC) is seeking a Community Technician to serve as a consistent, trusted presence for individuals experiencing homelessness. The role involves frontline crisis support, monitoring, and engaging residents with de-escalation techniques to maintain safety and dignity.

This full-time position emphasizes trauma-informed care, emergency response readiness, and collaboration with a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Calm under pressure

Willingness to obtain certifications

Education

High School diploma or GED

Job description

Bowery Residents' Committee (BRC) is seeking a Community Technician to serve as a consistent, trusted presence for individuals experiencing homelessness. The role involves frontline crisis support, monitoring, and engaging residents with de-escalation techniques to maintain safety and dignity.

This full-time position emphasizes trauma-informed care, emergency response readiness, and collaboration with a mission-driven team.