Trauma-Informed Community Support Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vacation time

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Job summary

Bowery Residents' Committee in New York is seeking a Community Technician to provide hands-on support for residents, including crisis moments, safety monitoring, and daily care. This frontline role values empathy, judgment, and the ability to stay calm under pressure.

You’ll gain trauma-informed care experience, earn certifications through BRC, and have a path to case management and leadership while receiving structured training and benefits.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.
• Related duties as assigned.

Skills

Communication skills

Basic computer proficiency

Calm under pressure

Professional boundaries

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York is seeking a Community Technician to provide hands-on support for residents, including crisis moments, safety monitoring, and daily care. This frontline role values empathy, judgment, and the ability to stay calm under pressure.

You’ll gain trauma-informed care experience, earn certifications through BRC, and have a path to case management and leadership while receiving structured training and benefits.