Trauma-Informed Community Technician (Crisis Support)

Bowery Residents' Committee; New York (NY); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vacation time

Retirement plan (403b)

Tuition assistance

Paid training

Flexible Spending Accounts

Staff wellbeing

Job summary

Bowery Residents' Committee in New York is seeking a Community Technician to provide a steady, supportive presence for individuals experiencing homelessness. The role emphasizes crisis moments, trauma-informed engagement, and maintaining a safe, respectful environment.

No prior shelter experience required; the job offers hands-on training, certification opportunities (CPR/First Aid, Narcan, Fire Safety). Shifts include mornings, evenings, and overnights with mandatory overtime; this position

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Basic computer proficiency

Calm under pressure

Trauma-informed care

De-escalation techniques

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York is seeking a Community Technician to provide a steady, supportive presence for individuals experiencing homelessness. The role emphasizes crisis moments, trauma-informed engagement, and maintaining a safe, respectful environment.

No prior shelter experience required; the job offers hands-on training, certification opportunities (CPR/First Aid, Narcan, Fire Safety). Shifts include mornings, evenings, and overnights with mandatory overtime; this position