Trauma-Informed Community Technician (Crisis Support)

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

3+ weeks vacation

403(b) retirement plan with employer

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

Bowery Residents' Committee is hiring a Community Technician to provide a consistent, trusted presence for individuals experiencing homelessness. You will monitor, engage, de-escalate, and respond to crises while documenting outcomes and managing safety protocols on every shift.

The role requires a high school diploma or GED, strong communication, basic computer skills, and a willingness to obtain certifications.

Qualifications

• High School diploma or GED required.
• Strong communication and basic computer skills.
• Ability to stay calm under pressure and set professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer proficiency

Calm under pressure

Willingness to obtain certifications

Education

High School diploma or GED

Job description

Bowery Residents' Committee is hiring a Community Technician to provide a consistent, trusted presence for individuals experiencing homelessness. You will monitor, engage, de-escalate, and respond to crises while documenting outcomes and managing safety protocols on every shift.

The role requires a high school diploma or GED, strong communication, basic computer skills, and a willingness to obtain certifications.