Crisis-Response Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting Day One

Paid time off and holidays

403(b) retirement plan with employer  

Tuition assistance and paid training

Job summary

Bowery Residents' Committee in New York seeks a Community Technician to provide frontline support for individuals experiencing homelessness, helping ensure safety and calm during crisis moments. The role emphasizes trauma-informed care, empathetic communication, and professional boundaries, with hands-on training and clear pathways to progression within the program.

This full-time position offers comprehensive benefits, tuition assistance, and opportunities to develop toward case management and

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.
• No prior shelter experience required; judgment and empathy are essential.

Responsibilities

• Maintain a safe, orderly residential environment through rounds.
• Engage residents using trauma-informed approaches.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while ensuring dignity and security.
• Provide emergency support (First Aid/CPR, Narcan training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Assist with facility upkeep, meals, escorts, and inventory.

Skills

Communication skills

Empathy

Calm under pressure

Judgment

Basic computer proficiency

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York seeks a Community Technician to provide frontline support for individuals experiencing homelessness, helping ensure safety and calm during crisis moments. The role emphasizes trauma-informed care, empathetic communication, and professional boundaries, with hands-on training and clear pathways to progression within the program.

This full-time position offers comprehensive benefits, tuition assistance, and opportunities to develop toward case management and