Trauma-Informed Community Technician | Crisis Response

Bowery Residents Committee (BRC); New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vacation time

Holidays

403(b) plan

Tuition assistance

Paid training

Staff wellbeing

Job summary

Bowery Residents Committee (BRC) is seeking a Community Technician to provide direct supervision and support for residents in a 24/7 program. The role emphasizes trauma-informed interactions, crisis de-escalation, documentation, and collaboration with security and care teams.

This full-time position offers comprehensive benefits, mandatory overtime, and opportunities for certifications. Morning through overnight shifts are available, with the potential for career growth within BRC.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Calm under pressure

Computer literacy

Empathy

Crisis intervention

Education

High School diploma or GED

Job description

Bowery Residents Committee (BRC) is seeking a Community Technician to provide direct supervision and support for residents in a 24/7 program. The role emphasizes trauma-informed interactions, crisis de-escalation, documentation, and collaboration with security and care teams.

This full-time position offers comprehensive benefits, mandatory overtime, and opportunities for certifications. Morning through overnight shifts are available, with the potential for career growth within BRC.