Community Technician: Trauma‑Informed Crisis Support

Bowery Residents Committee (BRC); New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health and dental insurance starting 0

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance and paid training

A mission-driven team committed toスタッフ

Job summary

Bowery Residents Committee (BRC) in Manhattan, NY is seeking a Community Technician to provide direct support for individuals experiencing homelessness, including during crises and transitions.

This full-time role offers 37.5 hours per week with Friday-Tuesday shifts and mandatory overtime; training is provided and benefits start Day One.

No prior shelter experience is required—strong judgment, empathy, and calm under pressure are essential to keep residents safe and supported.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Calm under pressure

Willingness to obtain certifications

Education

High school diploma or GED

Job description

Bowery Residents Committee (BRC) in Manhattan, NY is seeking a Community Technician to provide direct support for individuals experiencing homelessness, including during crises and transitions.

This full-time role offers 37.5 hours per week with Friday-Tuesday shifts and mandatory overtime; training is provided and benefits start Day One.

No prior shelter experience is required—strong judgment, empathy, and calm under pressure are essential to keep residents safe and supported.