Trauma-Informed Community Technician | Crisis Support

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vacation time

403(b) retirement plan with employer

Job summary

Bowery Residents' Committee, Inc. is hiring a Community Technician to provide a consistent, supportive presence for individuals experiencing homelessness. This frontline role emphasizes safety, trauma-informed care, and calm crisis response across shifts.

You'll conduct rounds, monitor the living space, assist with meals, documentation, and safety procedures while pursuing certifications offered by BRC. Morning, evening, and overnight shifts are available.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.
• Related duties as assigned

Skills

Communication skills

De-escalation

Crisis intervention

Trauma-informed care

Education

High School diploma or GED

Job description

Bowery Residents' Committee, Inc. is hiring a Community Technician to provide a consistent, supportive presence for individuals experiencing homelessness. This frontline role emphasizes safety, trauma-informed care, and calm crisis response across shifts.

You'll conduct rounds, monitor the living space, assist with meals, documentation, and safety procedures while pursuing certifications offered by BRC. Morning, evening, and overnight shifts are available.