Trauma-Informed Community Technician — Crisis Support

Bowery Residents' Committee; New York (NY); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance starting

3+ weeks vacation, 12 holidays

403(b) retirement plan with employer"

Tuition assistance and paid training

Flexible Spending Accounts

Mission-driven team committed to staff

Job summary

BRC is seeking a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness, supporting residents during moments of crisis, uncertainty, or transition.

You will monitor environments, apply trauma-informed care and de-escalation, respond to safety concerns, and assist with documentation and facility operations. Training is provided for certifications and career growth paths within BRC.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.).

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer proficiency

Calm under pressure

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness, supporting residents during moments of crisis, uncertainty, or transition.

You will monitor environments, apply trauma-informed care and de-escalation, respond to safety concerns, and assist with documentation and facility operations. Training is provided for certifications and career growth paths within BRC.