Community Technician: 24/7 Crisis Care & Support

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting Day One

Dental insurance starting Day One

Vacation and holidays

403(b) retirement plan with employer 2

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

BRC is seeking a Community Technician to serve as a dependable presence for individuals experiencing homelessness in New York City. This full-time role involves monitoring residents, de-escalation, and responding to crises with empathy and professionalism.

No prior shelter experience is required, but the position requires strong judgment, resilience, and a commitment to safety. Training and certifications are provided, with opportunities for career growth within the organization.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Calm under pressure

Trauma-informed care

Empathy

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to serve as a dependable presence for individuals experiencing homelessness in New York City. This full-time role involves monitoring residents, de-escalation, and responding to crises with empathy and professionalism.

No prior shelter experience is required, but the position requires strong judgment, resilience, and a commitment to safety. Training and certifications are provided, with opportunities for career growth within the organization.