Entry-Level Community Technician: Crisis Support & Training

Bowery Residents' Committee; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vacation

403(b) Retirement Plan

Tuition Assistance

Paid Training

Flexible Spending Accounts

Staff Wellbeing

Job summary

Bowery Residents' Committee is seeking a Community Technician for a full-time, 37.5-hour weekly role with a 24/7 program requiring mandatory overtime. The position focuses on maintaining a safe residential environment and providing crisis support to individuals experiencing homelessness.

Ideal candidates bring empathy, strong judgment, and calmness under pressure, with opportunities for certifications through BRC and a clear path to advancement in case management and leadership.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Calm under pressure

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician for a full-time, 37.5-hour weekly role with a 24/7 program requiring mandatory overtime. The position focuses on maintaining a safe residential environment and providing crisis support to individuals experiencing homelessness.

Ideal candidates bring empathy, strong judgment, and calmness under pressure, with opportunities for certifications through BRC and a clear path to advancement in case management and leadership.