Evening Community Technician — Crisis Support & Safety

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Paid training opportunities

Staff wellbeing

Job summary

BRC - Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support for individuals experiencing homelessness.

The role emphasizes trauma-informed care, calm decision-making, and professional boundaries while supporting residents in crisis and transition. The position is full-time, 37.5 hours per week, with shifts Tuesday through Saturday from 4pm to 12:30am and mandatory overtime.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer proficiency

Calm under pressure

Willingness to obtain certifications

Education

High School diploma or GED

Job description

BRC - Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support for individuals experiencing homelessness.

The role emphasizes trauma-informed care, calm decision-making, and professional boundaries while supporting residents in crisis and transition. The position is full-time, 37.5 hours per week, with shifts Tuesday through Saturday from 4pm to 12:30am and mandatory overtime.