Trauma-Informed Community Support Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Staff wellbeing

Job summary

Bowery Residents' Committee is seeking a Community Technician to provide a steady, supportive presence for residents experiencing homelessness across 24/7 programming. You will monitor safety, de-escalate crises, assist with meals and daily operations, and document circumstances accurately.

This full-time role requires a high school diploma or GED, strong communication, basic computer skills, and a willingness to obtain required certifications.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan - training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Calm under pressure

Basic computer proficiency

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician to provide a steady, supportive presence for residents experiencing homelessness across 24/7 programming. You will monitor safety, de-escalate crises, assist with meals and daily operations, and document circumstances accurately.

This full-time role requires a high school diploma or GED, strong communication, basic computer skills, and a willingness to obtain required certifications.