Trauma-Informed Community Technician | Crisis Response

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Paid training opportunities

Job summary

The Bowery Residents' Committee, Inc. is hiring a Community Technician in Manhattan, NY. This full-time, 37.5-hour position supports residents experiencing homelessness, delivering trauma-informed care and front-line crisis response.

You’ll monitor safety, de-escalate conflicts, complete documentation, and participate in trainings funded by BRC, including CPR/First Aid and Narcan. Overtime is mandatory.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication

Empathy

De-escalation

Trauma-informed care

Bilingual (encouraged)

Education

High School diploma or GED

Tools

CPR/First Aid training

Narcan training

Fire Safety Guard training

Security Guard license

Job description

The Bowery Residents' Committee, Inc. is hiring a Community Technician in Manhattan, NY. This full-time, 37.5-hour position supports residents experiencing homelessness, delivering trauma-informed care and front-line crisis response.

You’ll monitor safety, de-escalate conflicts, complete documentation, and participate in trainings funded by BRC, including CPR/First Aid and Narcan. Overtime is mandatory.