Trauma-Informed Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid training

Vacation time

401(k) with match

Tuition assistance

FSAs

Job summary

The Bowery Residents' Committee is hiring a Community Technician to provide a steady, compassionate presence for individuals experiencing homelessness. You’ll support residents during crises, perform rounds, and help maintain a safe, respectful living environment on site.

The role emphasizes trauma-informed care, de-escalation, and documentation, with opportunities for CPR/First Aid and other certifications through BRC. Shifts include mornings, evenings, overnights, and mandatory overtime.

Qualifications

• High School diploma or GED is required.
• Strong communication and basic computer skills are essential.
• Ability to stay calm and professional in crisis situations.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds
• Engage residents using trauma-informed and de-escalation techniques
• Respond to conflicts, safety concerns, and crises professionally
• Screen residents and visitors while maintaining dignity and security
• Provide emergency support (First Aid/CPR, Narcan – training provided)
• Complete documentation (logbooks, incident reports, progress notes)
• Support fire safety procedures, inspections, and compliance
• Assist with meals, escorts, inventory, and facility upkeep

Skills

Strong communication

Basic computer proficiency

Calm under pressure

Education

High School diploma or GED

Job description

The Bowery Residents' Committee is hiring a Community Technician to provide a steady, compassionate presence for individuals experiencing homelessness. You’ll support residents during crises, perform rounds, and help maintain a safe, respectful living environment on site.

The role emphasizes trauma-informed care, de-escalation, and documentation, with opportunities for CPR/First Aid and other certifications through BRC. Shifts include mornings, evenings, overnights, and mandatory overtime.