Trauma-Informed Community Technician

Socket.dev; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and dental insurance starting D

3+ weeks vacation

12 holidays

403(b) retirement plan with employerm

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

BRC is seeking a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness. This frontline role emphasizes crisis support, safety, and compassionate care across shifts, including mandatory overtime.

No shelter experience is required, but candidates must demonstrate judgment, empathy, and calmness under pressure. Responsibilities include monitoring, de-escalation, documentation, and collaboration with teams to deliver trauma-informed services.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication

De-escalation

Empathy

Trauma-informed care

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness. This frontline role emphasizes crisis support, safety, and compassionate care across shifts, including mandatory overtime.

No shelter experience is required, but candidates must demonstrate judgment, empathy, and calmness under pressure. Responsibilities include monitoring, de-escalation, documentation, and collaboration with teams to deliver trauma-informed services.