Community Technician: Crisis Support & Safety Advocate

Socket.dev; New York (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Tuition assistance

Job summary

BRC is seeking a Community Technician to provide a consistent, trusted presence for individuals experiencing homelessness, supporting them during crises and transitions.

The role involves maintaining a safe residential environment, applying trauma-informed care, and documenting incidents, with training provided and overtime mandatory.

This hands-on position offers opportunities for growth into case management and leadership through structured training and certifications.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.
• Preferred: experience with homelessness, mental health, or substance use populations.
• Security Guard license, Food Handler Certificate, or similar certifications.
• Bilingual candidates encouraged to apply.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Calm under pressure

Empathy

Judgment

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to provide a consistent, trusted presence for individuals experiencing homelessness, supporting them during crises and transitions.

The role involves maintaining a safe residential environment, applying trauma-informed care, and documenting incidents, with training provided and overtime mandatory.

This hands-on position offers opportunities for growth into case management and leadership through structured training and certifications.