Crisis-Response Community Technician

Socket.dev; New York (NY); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation and 12 holidays

403(b) retirement plan with employer "

Tuition assistance and paid training

Job summary

BRC is seeking a Community Technician to serve as a trusted frontline presence for individuals experiencing homelessness. The role emphasizes trauma-informed engagement, de-escalation, and crisis response, with certifications training provided by BRC.

Candidates should be prepared for shift work, including mornings, evenings, and overnight, with overtime required. A path to case management and leadership is outlined, along with comprehensive staff support and benefits.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan, training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication

Basic computer proficiency

Willingness to obtain certifications

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to serve as a trusted frontline presence for individuals experiencing homelessness. The role emphasizes trauma-informed engagement, de-escalation, and crisis response, with certifications training provided by BRC.

Candidates should be prepared for shift work, including mornings, evenings, and overnight, with overtime required. A path to case management and leadership is outlined, along with comprehensive staff support and benefits.