Crisis Response Technician (Trauma-Informed)

Socket.dev; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health and dental insurance starting

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance and paid training

Flexible Spending Accounts

Mission-driven team wellbeing

Job summary

BRC seeks a Community Technician to provide a stable presence for individuals experiencing homelessness, supporting them through crisis, transition, and daily needs. You’ll monitor, de-escalate, document, and coordinate safety while upholding dignity and trauma-informed care.

The role emphasizes empathy, calm decision‑making, and collaboration with a mission-driven team. On-site shifts include mornings, evenings, and overnights with mandatory overtime.

Qualifications

• High school diploma or GED is required.
• Strong communication skills and empathy are essential.
• Ability to stay calm under pressure and maintain professional boundaries.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Empathy

Calm under pressure

Basic computer skills

Education

High School diploma or GED

Job description

BRC seeks a Community Technician to provide a stable presence for individuals experiencing homelessness, supporting them through crisis, transition, and daily needs. You’ll monitor, de-escalate, document, and coordinate safety while upholding dignity and trauma-informed care.

The role emphasizes empathy, calm decision‑making, and collaboration with a mission-driven team. On-site shifts include mornings, evenings, and overnights with mandatory overtime.