Trauma-Informed Community Technician — Frontline Support

Socket.dev; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

403(b) retirement plan

Tuition assistance

FSA options

Staff wellbeing program

Job summary

BRC is seeking a Community Technician to serve as a consistent, trusted presence for individuals experiencing homelessness. You will monitor a residential environment, respond to crises, and assist with daily operations, ensuring safety and dignity on every shift.

No prior shelter experience required; we value empathy, sound judgment, and the ability to stay calm under pressure. The role includes trauma-informed engagement, documentation, and opportunities for career growth, with training,

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan, training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Empathy

Crisis intervention

Trauma-informed care

Communication

Documentation

Education

High School diploma or GED

Tools

Computer literacy

Job description

BRC is seeking a Community Technician to serve as a consistent, trusted presence for individuals experiencing homelessness. You will monitor a residential environment, respond to crises, and assist with daily operations, ensuring safety and dignity on every shift.

No prior shelter experience required; we value empathy, sound judgment, and the ability to stay calm under pressure. The role includes trauma-informed engagement, documentation, and opportunities for career growth, with training,