Crisis-Response Community Technician

Socket.dev; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan with employer</

Tuition assistance and paid training

Flexible Spending Accounts

Mission-driven team

Job summary

BRC seeks a Community Technician to provide frontline support for individuals experiencing homelessness. This full-time role emphasizes trauma-informed care, safety monitoring, and compassionate crisis response across shifts.

You will engage residents, document incidents, and participate in trainings like First Aid/CPR and Narcan while advancing toward case management opportunities. This position starts with comprehensive onboarding and ongoing professional development.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

Crisis intervention

De-escalation techniques

Communication skills

Documentation

First Aid/CPR

Narcan training

Education

High School diploma or GED

Tools

None

Job description

BRC seeks a Community Technician to provide frontline support for individuals experiencing homelessness. This full-time role emphasizes trauma-informed care, safety monitoring, and compassionate crisis response across shifts.

You will engage residents, document incidents, and participate in trainings like First Aid/CPR and Narcan while advancing toward case management opportunities. This position starts with comprehensive onboarding and ongoing professional development.