Trauma-Informed Community Technician

brc; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Paid training opportunities

Flexible Spending Accounts

Staff wellbeing

Job summary

BRC is seeking a Community Technician to be a consistent presence for individuals experiencing homelessness, supporting people in moments of crisis, uncertainty, or transition.

This hands-on role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.

Qualifications

• High School diploma or GED required.
• Strong judgment, empathy, and the ability to stay calm under pressure.
• Preferred experience with homelessness, mental health, or substance use populations.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Calm under pressure

Empathy

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to be a consistent presence for individuals experiencing homelessness, supporting people in moments of crisis, uncertainty, or transition.

This hands-on role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.