Trauma-Informed Community Support Technician

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation + holidays + sick/p:

403(b) retirement plan with employer?

Job summary

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide front-line support in a 24/7 program. You will help maintain a safe residential environment, engage residents with trauma-informed approaches, and respond to crises with professional poise.

No prior shelter experience is required; strong judgment, empathy, and calmness under pressure are essential. Training and certifications will be provided to aid community care and safety.

Qualifications

• High School diploma or GED required.
• Strong communication skills essential for engaging residents.
• Basic computer proficiency expected for documentation and scheduling.
• Ability to stay calm under pressure during crises or tense moments.
• Willingness to obtain required certifications as part of role.

Responsibilities

• Maintain a safe, orderly residential environment through rounds and monitoring.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan) with training provided.
• Complete documentation in logbooks and incident reports.
• Support fire safety procedures and inspections.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer skills

Calm under pressure

Willingness to obtain certifications

Bilingual (preferred)

Education

High School diploma or GED

Job description

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide front-line support in a 24/7 program. You will help maintain a safe residential environment, engage residents with trauma-informed approaches, and respond to crises with professional poise.

No prior shelter experience is required; strong judgment, empathy, and calmness under pressure are essential. Training and certifications will be provided to aid community care and safety.