Trauma-Informed Community Care Technician

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vacation & holidays

403(b) plan

Tuition assistance

Flexible Spending Accounts

Job summary

BOWERY Residents' Committee, Inc. in New York City is seeking a Community Technician for a full-time, 37.5-hour week. You will be a consistent, trusted presence for individuals experiencing homelessness, supporting people during crises, uncertainty, or transition.

No prior shelter experience is required—just strong judgment, empathy, and the ability to stay calm under pressure. You will monitor, de-escalate, document, and help ensure safety while collaborating with a dedicated team.

Qualifications

• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications (CPR/First Aid, Narcan, etc.).

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer proficiency

Calm under pressure

Willingness to obtain certifications

Education

High School diploma or GED

Job description

BOWERY Residents' Committee, Inc. in New York City is seeking a Community Technician for a full-time, 37.5-hour week. You will be a consistent, trusted presence for individuals experiencing homelessness, supporting people during crises, uncertainty, or transition.

No prior shelter experience is required—just strong judgment, empathy, and the ability to stay calm under pressure. You will monitor, de-escalate, document, and help ensure safety while collaborating with a dedicated team.