Frontline Trauma-Informed Crisis Support Technician

Bowery Residents' Committee; New York (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health and dental insurance starting

3+ weeks vacation

12 holidays

Sick and personal time

403(b) retirement plan with employer

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

Bowery Residents' Committee is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. You will maintain a safe residential environment, engage residents with trauma-informed techniques, and respond to crises with calm, professional judgment.

The role requires a high school diploma or GED and offers training, certifications, and growth pathways within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer proficiency

Calm under pressure

Certifications willingness

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. You will maintain a safe residential environment, engage residents with trauma-informed techniques, and respond to crises with calm, professional judgment.

The role requires a high school diploma or GED and offers training, certifications, and growth pathways within a mission-driven team.