Transportation Dispatcher: On-Time Scheduling & Driver Support

First Student, Inc.; Concord (MO); On-site; USD 2,893,000 - 3,995,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Employee discounts on cell phone plans

Job summary

First Student, Inc. is hiring for a Transportation Dispatcher in St. Louis. The role focuses on dispatching buses to maintain on-time performance, while counseling drivers on safety and customer service standards.

The position requires 3–5 years of dispatch experience, a high school diploma or equivalent, and strong communication skills. DOT drug testing applies; English proficiency is mandatory for daily operations and regulatory compliance.

Qualifications

• 3–5 years experience in dispatch or related role.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to DOT drug testing per regulations.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to supervisor/contract manager.
• Serves as primary liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Back-up driver duties or miscellaneous clerical tasks.

Skills

Communication skills

Customer service

Time management

Computer literacy

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student, Inc. is hiring for a Transportation Dispatcher in St. Louis. The role focuses on dispatching buses to maintain on-time performance, while counseling drivers on safety and customer service standards.

The position requires 3–5 years of dispatch experience, a high school diploma or equivalent, and strong communication skills. DOT drug testing applies; English proficiency is mandatory for daily operations and regulatory compliance.