Transit Dispatcher — On-Time Routes & Driver Coach

First Student; Chicago (IL); On-site; USD 21,000 - 34,000; Full time

Job summary

First Student is seeking a dispatcher to manage bus route scheduling, dispatch drivers, and maintain on-time performance. The role requires strong communication, a focus on safety, and the ability to handle high-volume phone traffic.

You will coordinate with operations, address driver concerns, and ensure smooth daily operations across routes. A high school diploma is required, with 3–5 years of relevant experience preferred.

Qualifications

• 3–5 years of dispatch or scheduling experience.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to work under time constraints and deadlines.
• Prior terminal operations, dispatch, or driver experience preferred.
• Computer literate and proficient with standard software.
• DOT drug testing and safety requirements may apply.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling issues and driver complaints to Operations Supervisor.
• Serves as primary liaison with contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Back-up driver duties and miscellaneous clerical tasks.
• Completes assignment of special projects.
• Assists with day-to-day operations supervision.

Skills

3–5 years experience

Excellent communication

Customer service

Time management

DOT regulations knowledge

Computer literate

Driver/terminal experience

Radio dispatch proficiency

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking a dispatcher to manage bus route scheduling, dispatch drivers, and maintain on-time performance. The role requires strong communication, a focus on safety, and the ability to handle high-volume phone traffic.

You will coordinate with operations, address driver concerns, and ensure smooth daily operations across routes. A high school diploma is required, with 3–5 years of relevant experience preferred.