Transportation Dispatcher: Lead Routes & Driver Coaching

First Student, Inc.; Grandview (MO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Insurance options

401(k)

Paid time off & holidays

Life insurance

Career growth

PerkSpot discounts

Job summary

First Student, Inc. is seeking a Transportation Dispatcher to manage bus dispatching, route on-time performance, and coaching for drivers and monitors. The role involves heavy phone and radio traffic and acting as the primary liaison with major contracted customers.

Qualifying candidates have 3–5 years of experience, a high school diploma or equivalent, and strong communication and customer service skills. DOT safety compliance is required and prior dispatch experience is preferred.

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Communication skills

Radio dispatch knowledge

Customer service

Time management

Computer literacy

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student, Inc. is seeking a Transportation Dispatcher to manage bus dispatching, route on-time performance, and coaching for drivers and monitors. The role involves heavy phone and radio traffic and acting as the primary liaison with major contracted customers.

Qualifying candidates have 3–5 years of experience, a high school diploma or equivalent, and strong communication and customer service skills. DOT safety compliance is required and prior dispatch experience is preferred.