Transportation Dispatcher: On-Time Routing & Driver Coaching

First Student; Grandview (MO); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company contribution

Paid time off

Paid holidays

Life insurance

Growth opportunities

Employee discounts

Job summary

First Student in Missouri is hiring a Transportation Dispatcher. The role focuses on dispatching buses, ensuring on-time route performance, and coaching drivers and monitors on the front line.

The dispatcher will manage routes, respond to driver concerns, and serve as a primary liaison with contracted customers while handling related clerical tasks. Strong English proficiency and DOT compliance are required.

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick‑up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Communication

Customer service

Time management

Computer literacy

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student in Missouri is hiring a Transportation Dispatcher. The role focuses on dispatching buses, ensuring on-time route performance, and coaching drivers and monitors on the front line.

The dispatcher will manage routes, respond to driver concerns, and serve as a primary liaison with contracted customers while handling related clerical tasks. Strong English proficiency and DOT compliance are required.