Transit Dispatcher – Route & Driver Support

First Student, Inc.; Middle Island (NY); On-site; USD 3,995,000 - 4,271,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

First Student, Inc. is seeking a Dispatcher to ensure on-time bus routing and safety-focused customer service. The role involves dispatching buses, guiding drivers, and coordinating with operations to maintain schedules across North America.

Ideal candidates will have 3–5 years in dispatch or related roles, a high school diploma, and strong communication skills. This position requires DOT compliance and proficiency with radio dispatch equipment.

Qualifications

• 3–5 years experience required.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to DOT drug testing and physical.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Dispatch experience

Customer service

Communication

DOT compliance

Education

High school diploma

Tools

Radio dispatch equipment

Job description

First Student, Inc. is seeking a Dispatcher to ensure on-time bus routing and safety-focused customer service. The role involves dispatching buses, guiding drivers, and coordinating with operations to maintain schedules across North America.

Ideal candidates will have 3–5 years in dispatch or related roles, a high school diploma, and strong communication skills. This position requires DOT compliance and proficiency with radio dispatch equipment.