Transportation Dispatcher: On-Time Routes & Driver Coach

First Student, Inc.; House Springs (MO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company contribution

Paid time off

Paid holidays

Life insurance

Career growth

PerkSpot discounts

Job summary

First Student is hiring a Transportation Dispatcher in Missouri. The role centers on dispatching buses, ensuring on-time performance, and coaching drivers to maintain safety and service quality.

You will manage heavy phone and radio traffic, respond to driver concerns, and liaise with a major customer to ensure smooth operations. Requirements include 3–5 years of dispatch experience, a high school diploma or equivalent, and strong communication and computer skills.

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Dispatch experience

DOT knowledge

Radio dispatch equipment

Computer literacy

English proficiency

Customer service

Education

High school diploma or equivalent

Job description

First Student is hiring a Transportation Dispatcher in Missouri. The role centers on dispatching buses, ensuring on-time performance, and coaching drivers to maintain safety and service quality.

You will manage heavy phone and radio traffic, respond to driver concerns, and liaise with a major customer to ensure smooth operations. Requirements include 3–5 years of dispatch experience, a high school diploma or equivalent, and strong communication and computer skills.