Bus Dispatch Specialist - On-Time Routes & Driver Coaching

First Student; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Job summary

First Student is seeking a Dispatcher to coordinate bus dispatching, ensure on-time performance, and counsel drivers and monitors on front-line operations. The role emphasizes safety, customer service, and reliable transportation for a large network.

The position is full-time with 8-hour shifts covering the PM/overnight team. Compensation ranges from $23.00 to $25.00 per hour, based on experience, with strong opportunities for advancement across North America.

Qualifications

• 3-5 years experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handles back-up driver duties or performs miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Customer service

Communication

Time management

Team coordination

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Computer literacy

Job description

First Student is seeking a Dispatcher to coordinate bus dispatching, ensure on-time performance, and counsel drivers and monitors on front-line operations. The role emphasizes safety, customer service, and reliable transportation for a large network.

The position is full-time with 8-hour shifts covering the PM/overnight team. Compensation ranges from $23.00 to $25.00 per hour, based on experience, with strong opportunities for advancement across North America.