Transportation Dispatcher: Route Master & Driver Coach

First Student, Inc.; Richmond (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Growth opportunities

Employee discounts on cell plans, etc.

Job summary

First Student is seeking a Transportation Dispatcher to manage bus dispatch, route timing, and driver coaching in a fast-paced environment. You will handle heavy call traffic, coordinate with a major contracted customer, and ensure safety and service standards are met daily.

The role requires strong communication, computer skills, and the ability to work under deadlines. DOT-regulated drug testing applies, and the position offers competitive pay and benefits.

Qualifications

• 3–5 years experience in dispatch or operations.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to DOT drug testing per 49 CFR Part 40.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Communication

Customer service

Time management

Dispatch experience

Computer literate

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking a Transportation Dispatcher to manage bus dispatch, route timing, and driver coaching in a fast-paced environment. You will handle heavy call traffic, coordinate with a major contracted customer, and ensure safety and service standards are met daily.

The role requires strong communication, computer skills, and the ability to work under deadlines. DOT-regulated drug testing applies, and the position offers competitive pay and benefits.