Bus Dispatch Supervisor — On-Time Routes & Safety

First Student, Inc.; Middle Island (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

First Student, Inc. is seeking a Dispatcher to coordinate bus routes, ensure on-time performance, and counsel drivers and monitors. This role requires strong communication and a safety focus to support reliable transportation.

You will handle extensive phone and radio traffic, oversee scheduling, and serve as liaison with major contracted customers. DOT drug testing applies and English proficiency is required.

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing as per DOT Regulation 49 CFR Part 40

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints and reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Excellent communication

Customer service

Time management

Computer literacy

DOT regulations knowledge

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student, Inc. is seeking a Dispatcher to coordinate bus routes, ensure on-time performance, and counsel drivers and monitors. This role requires strong communication and a safety focus to support reliable transportation.

You will handle extensive phone and radio traffic, oversee scheduling, and serve as liaison with major contracted customers. DOT drug testing applies and English proficiency is required.