Transit Dispatcher: On-Time Routes & Driver Coaching

First Student, Inc.; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

First Student, Inc. is seeking a Dispatcher to coordinate bus routes, dispatch vehicles, and support on-time performance. You will counsel drivers, manage high-volume communications, and liaise with major customers while ensuring safety and service standards.

This full-time role offers a PM/overnight shift, a competitive hourly wage, and opportunities for career advancement within a large North American network. A strong team and safety-focused culture await.

Qualifications

• High school diploma or equivalent is required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Subject to DOT drug testing per regulations.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Reports scheduling and driver complaints to Operations Supervisor/Contract Manager.
• Serves as primary liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Performs back-up driver duties or miscellaneous clerical tasks.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Dispatch experience

Communication skills

Time management

DOT regulations

Driver/terminal experience

Computer literacy

Education

High school diploma or equivalent

Job description

First Student, Inc. is seeking a Dispatcher to coordinate bus routes, dispatch vehicles, and support on-time performance. You will counsel drivers, manage high-volume communications, and liaise with major customers while ensuring safety and service standards.

This full-time role offers a PM/overnight shift, a competitive hourly wage, and opportunities for career advancement within a large North American network. A strong team and safety-focused culture await.