Transportation Dispatcher & Route Coordinator

First Student, Inc.; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

Career advancement

Team environment

Community impact

Job summary

First Student is seeking a Dispatcher to coordinate daily transportation operations, communicating with drivers, monitoring routes, and responding to service disruptions. The role emphasizes safety, timeliness, and efficient dispatch.

We offer $20 per hour, comprehensive medical/dental/vision benefits, paid training, opportunities for career advancement, and a supportive, team-oriented work environment. English proficiency and strong organizational skills are essential.

Qualifications

• High school diploma or equivalent.
• Previous dispatching, transportation, logistics, or related operations experience preferred.
• Strong verbal communication and customer service skills.
• Ability to multitask, prioritize responsibilities, and remain calm under pressure.

Responsibilities

• Coordinate daily driver assignments, vehicle dispatching, and route coverage.
• Monitor routes and schedules to ensure safe and on-time transportation.
• Communicate with drivers and other personnel using radio, telephone, and dispatch systems.
• Respond to service delays, driver call-outs, vehicle breakdowns, and other operational issues.
• Maintain accurate dispatch logs, driver attendance records, and operational documentation.
• Coordinate with maintenance teams regarding vehicle availability and service needs.
• Assist with scheduling adjustments and operational coverage.
• Respond professionally to customer inquiries and service concerns.
• Support compliance with company policies, safety standards, and applicable transportation regulations.
• Perform additional duties as assigned.

Skills

Verbal communication

Customer service

Multitasking

Organizational skills

Work under pressure

Education

High school diploma or equivalent

Tools

Radio communication systems

Computer applications

Job description

First Student is seeking a Dispatcher to coordinate daily transportation operations, communicating with drivers, monitoring routes, and responding to service disruptions. The role emphasizes safety, timeliness, and efficient dispatch.

We offer $20 per hour, comprehensive medical/dental/vision benefits, paid training, opportunities for career advancement, and a supportive, team-oriented work environment. English proficiency and strong organizational skills are essential.