Transportation Dispatcher: Keep Routes Safe & On Time

First Student, Inc.; Village of Shoreham (NY); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Paid training

Career advancement

Team-oriented environment

Job summary

First Student, Shoreham, NY is seeking a Dispatcher to coordinate daily transportation operations, communicate with drivers, monitor routes, and respond to service disruptions. The role emphasizes safety, timeliness, and clear communication to ensure efficient service.

You will manage driver assignments, track schedules, and document operational activity while maintaining a professional, customer-focused approach in a fast-paced environment.

Qualifications

• Experience in dispatching, transportation, logistics or related operations.
• Strong verbal communication and customer service skills.
• Ability to multitask, prioritize and stay calm under pressure.
• Experience with radio systems and computer applications.

Responsibilities

• Coordinate daily driver assignments, vehicle dispatching, and route coverage.
• Monitor routes and schedules to ensure on-time transportation.
• Communicate with drivers and personnel using radio, phone, and dispatch systems.
• Respond to service delays, driver call-outs, and vehicle breakdowns.
• Maintain dispatch logs, attendance records, and operational docs.
• Coordinate with maintenance teams on vehicle availability and service needs.
• Assist with scheduling adjustments and operational coverage.
• Respond to customer inquiries and service concerns.
• Support compliance with safety standards and regulations.

Skills

Dispatching experience

Customer service

Verbal communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

First Student, Shoreham, NY is seeking a Dispatcher to coordinate daily transportation operations, communicate with drivers, monitor routes, and respond to service disruptions. The role emphasizes safety, timeliness, and clear communication to ensure efficient service.

You will manage driver assignments, track schedules, and document operational activity while maintaining a professional, customer-focused approach in a fast-paced environment.