Bus Dispatch & Operations Specialist – On-Time Routes

First Student, Inc.; City of Yonkers (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Long-term career in transportation

Job summary

First Student, Yonkers, NY is seeking a Dispatcher to coordinate daily bus operations, oversee routes, and support on-time performance. You will communicate with drivers, monitors, and the contracted customer to ensure smooth service.

This full-time role requires 3-5 years of dispatch experience, a high school diploma, and strong communication skills. The work hours run 6:00 AM to 6:00 PM, with a focus on safety and dependable transportation.

Qualifications

• Three to five years of dispatch or related experience.
• High school diploma or equivalent is required.
• Experience with terminal operations or professional driving is a plus.
• Familiarity with radio-dispatch equipment is preferred.
• Strong communication and customer-service skills are essential.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Oversee daily routes and bus scheduling.
• Dispatch buses to maintain on-time performance.
• Coach drivers and monitors and manage high-volume communications.
• Address scheduling concerns and driver complaints with supervisor.
• Serve as liaison with contracted customer and DOT safety requirements.

Skills

Communication

Customer service

Organizational skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Radio-dispatch equipment

Computer proficiency

Job description

First Student, Yonkers, NY is seeking a Dispatcher to coordinate daily bus operations, oversee routes, and support on-time performance. You will communicate with drivers, monitors, and the contracted customer to ensure smooth service.

This full-time role requires 3-5 years of dispatch experience, a high school diploma, and strong communication skills. The work hours run 6:00 AM to 6:00 PM, with a focus on safety and dependable transportation.