Transportation Assistant

U.S. Department of Veterans Affairs; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Transportation Assistant to support the Beneficial Travel and Special Mode of Transportation sections.

The role involves determining eligibility, processing requests, and coordinating with providers to ensure timely and appropriate travel for veterans. Responsibilities include scheduling, data collection, and documentation, with emphasis on accuracy, compliance with VA policies, and excellent customer service.

Qualifications

• Experience preparing written instructions and various correspondence.
• Ability to schedule appointments and admissions.
• Skill in collecting, compiling, and tracking data.
• Knowledge of transportation regulations and related practices.

Responsibilities

• Collaborate in a team-oriented environment to support transportation services.
• Educate and assist patients and families as needed.
• Enhance customer experience through professional interaction and communication.
• Coordinate with vendors and manage transportation scheduling.
• Maintain filing systems for travel and patient funds in compliance with regulations.
• Forecast workload and participate in process improvement for the Veteran Transportation Services program.

Skills

Scheduling

Data entry

Communication

Job description

Summary

To collaborate scheduling design - procedure development - and quality improvement implementation; modification of processes - evaluation and ongoing operational flow of the Special Mode of Transportation and Beneficial Travel Section. Employee will independently manage the Medical Center's Beneficial Travel Program. This will include correctly determining eligibility for the program - and processing requests.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Specialized Experience GS-6: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: preparing written instructions and a variety of correspondence; performing data entry into an automated system; scheduling appointments and admissions; collecting - compiling - and tracking data; and ensuring compliance with regulations and procedures knowledge and application of body of transportation regulations - methods and practices; Knowledge on how to extract information and mileage from a road atlas and city street maps and the ability to interpret contracts for transportation services; Communicating effectively. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties include but are not limited to: The incumbent collaborates in a team-oriented - customer-driven - professional environment to develop new models of care that emphasize prevention - improve access and coordination of care
• educate and empower patients and their families
• enhance the customer experience with positive human - Telephonic and other Telecommunication interactions and therapeutic alliances
• and promote the coordination - continuity - facilitation and integration of care
• He/she demonstrates flexibility - integrity - accountability - and individual decision-making skills with a work ethic that emphasizes excellence and quality
• builds customer confidence by professional dress and demeanor
• - General Duties - Schedule and Coordinate with all vendors for Special Mode Transportation daily while insuring both patient and vendor are aware of times/dates to facilitate their care - Customer care in accordance with VA policy and ICARE program - Prepare documentation to schedule and reserve tickets for eligible patients requiring airline transportation - E.G
• Fixed wing - Life Flight or Commercial Airplane on short- and long-term notice to insure facilitation of veteran care at other facilities in a long-range setting
• Utilizes and maintains control of internal filing system for beneficial travel/patient funds in accordance with National VA and Fiscal regulations
• The incumbent works with the VTS Supervisory Mobility Manager for transportation workload forecasting - scheduling design - procedure development - and quality improvement implementation - modification of processes - evaluation - and ongoing operational flow of the Veteran Transportation Services program
• The coordination of transportation function is multifaceted and diverse
• The three major areas of responsibility are: (1) Scheduling - Data Collection - & Tracking Support
• (2) Consult Management responsibilities
• (3) Program Support responsibilities
• The incumbent must have knowledge of clinical services - related software - and programs as they relate to clinical computing and office automation
• Coordinates the day-to-day operation of VTS program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Monday - Friday - 8:00am - 4:30pm Virtual: This is not a virtual position
• Position Description/PD#: Transportation Assistant/PD12887A