Transportation Assistant

U.S. Department of Veterans Affairs; Town of Tomah (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

U.S. Department of Veterans Affairs, VA Medical Center - Tomah WI, is seeking a Transportation Assistant (GS-5) to support the Veteran Transportation Service (VTS). The role involves consult management, data collection, scheduling, and processing travel program requests within HAS.

Telework may be discussed during the interview process, and the position is not virtual. Applicants must live within commutable distance of Tomah, WI, or relocate accordingly.

Qualifications

• Specialized experience: collecting, compiling, and tracking data daily.
• Ability to perform basic data analysis and generate reports.
• Entering data into automated tracking databases.
• Planning and directing programs that provide support services.
• Determining eligibility for the travel program and processing requests.
• Determining payment method for submitted ambulance claims.

Responsibilities

• Manage consult management, appointment scheduling, and admission scheduling.
• Collect, compile, and track data and statistics for VTS.
• Perform basic data analysis and generate reports.
• Evaluate documents for omissions and inconsistencies and ensure data entry is complete and accurate.
• Enter information into automated tracking system.
• Maintain program data on milestones, trends, and performance measures.
• Plan and organize workflow to deliver timely veterans consultation services.
• Direct how work will be accomplished for the VTS program.
• Manage the Beneficiary Travel Program and determine eligibility.

Skills

Data collection

Data analysis

Documentation

Program administration

Customer service

Tools

CPRS

Automated tracking system

Job description

Summary

This position is located in the Veteran Transportation Service (VTS) within the Health Administration Service (HAS) at the VA Medical Center - Tomah WI. The position works with the VTS Supervisory Mobility Manager for transportation workload forecasting - scheduling design - procedure development - and quality improvement implementation - modification of processes - evaluation - and ongoing operational flow of the Veteran Transportation Services program.

Qualifications

SPECIALIZED EXPERIENCE: Have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant? Qualifying specialized experience includes collecting - compiling - and tracking data on a daily basis; performing basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; planning and directing a program that provides support services; determining eligibility for the travel program and processing requests; and determining the payment method for submitted claims. NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: Will be exposed to stressful working situations that require a professional attitude and collective reasoning. The position is subject to a high volume of work - the need for accuracy - frequency of interruptions and ever-changing demands due to program changes.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties include but are not limited to: Performs work involving consult management - appointment scheduling and admission scheduling
• Collects - compiles - and tracks data and statistical information in support of VTS
• Performs a basic analysis of the data and generates a variety of reports
• Incumbent will evaluate documents - e.g. - sampling plans - permit applications and other data collection forms
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry in complete and accurate
• Enters pertinent information into an automated tracking system
• Maintains automated system of program-specific data to tracks items such as service project milestones - progress reports - program trends - performance measures - compliance strategies - etc
• Plans consult processing flow to ensure veterans receive consultation services in a timely manner
• Plans for - organizes - administers and directs how the work will be accomplished for the VTS program
• Manages the Beneficiary Travel Program
• Determines eligibility for the program - and processing requests
• Determining method of payment for authorized and unauthorized ambulance claims submitted for consideration
• Receives invoices for payment of transportation services
• Investigates authorizations - orders - and/or utilizes CPRS to review medical records
• forwards for supervisory approval and submits all documents for payment utilizing appropriate controls points for reference
• Performs other related duties as assigned
• Work Schedule: Monday-Friday - 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process.